Prestige Service Center

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Every Prestige product comes with a limited period warranty and with an assured After Sales Service and Customer Support. We value and are grateful to the trust placed in us by our customers and their purchase decision. The Customer Care team is dedicated to provide class leading Customer Support and After Sales Service to ensure that the promised value and delight are delivered to our esteemed customers. TTK Prestige provides a dedicated Call Center supported by Authorised Service Centers throughout India. The customer can reach TTK Prestige to report any problem that is faced with a product, vide the below. 

 

TTK End customer Care #:

National Helpline No:  1800-123-334411 (Toll Free); 

BSNL/MTNL Customers: 080-3756 9897 (Toll);

Call Center working hours: Monday to Sunday, 8:00 AM to 8:00 PM;

 

TTK Dealer Care #:

Call Center Helpline No: 080 - 4687 2000 (Toll);

Call Center working hours: Monday to Saturday, 11:00 AM to 8:00 PM;

 

TTK Prestige dealers can reach out to the Dealer Care# for issue with the dealer stocks or end customer units brought in for repairs at the dealer point.

 

Process:

  • End Customers can call the national helpline number and explain the product related issue or general queries or Installation request to the helpline executive.
  • After understanding the query, the executive will either assist to telephonically resolve the complaint or register a complaint for product related issue by generating a Work order ID for “Home Service” eligible complaints subject to calling customer pin code is serviceable as per TTK records.
  • There are two types of service: “Home Service” and “Carry-in Service”.
  • Products eligible for “Home Service” : Air Fryer, Air Purifier, Barbeque, Built in Hob, Food processor, Hybrid Combi Cooktops, Induction Cook Top, LPG Gas stove, Mixer Grinder, Juicer Mixer Grinder, Kitchen Hood, Microwave Oven, OTG, Rice Cooker, Steam Cleaner, Electric Mop, Water Purifier, Wet Grinder.
  • Select Products eligible for Only “Carry in Service” : Pressure Cooker, Cookware, Pressure Cook-wares, Multi Cooker, Flask, Gas Guard, Lighter, Vegetable Cutter, Coffee Maker, Deep Fryer, Electric Chopper, Electric Grill, Flip Bin, Hand Blender, Hand Mixer, Steam Iron, Kettle, Juicer, Ladder, Lanterns, Masala Grindr, Microwavable Pressure Cooker, Non Electric Mop, Multi Grater, Ozoniser, Pizza Maker, Popcorn Maker,  Roti Maker, Sandwich Maker, SS Utensils, Toaster, Water Bottle.
  • Select Products eligible for “Installation/Demo”: Air Purifier, Built in HOB *, Food Processor *, Hob Top *, Kitchen Hood *, OTG *, Ozoniser, Roti Maker *, Steam Cleaner/ Electric MOP, Vaccum Cleaner.   (* are chargeable to end user, plz ask for Installation charges from Helpline executive).
  • For “Carry in” service, end customer is advised to carry the product to the nearest authorized Prestige Service Center, the address of which will be sent as a SMS to the calling customer’s valid mobile no. For availing the warranty service, carry the purchase invoice and warranty card copies. The warranty period and terms & conditions are as defined in the warranty card of your product.
  • For “Home Service” a representative from the nearest TTK Authorised center will visit you to check your product and advise you accordingly.
  • In case repairs are required, the representative will give you an estimate of time and price (if not covered by warranty). For availing the warranty service, provide the Purchase invoice and Warranty card to the visiting representative. The warranty period and terms & conditions are as per defined in the warranty card of your product.
  • After resolving your issue, the representative will close your complaint on our central service system.

 

Register an Online Complaint

You can also register a complaint by submitting the complaint details online. This complaint will be handled in the same manner as a call to the call center is handled as mentioned above. On successful submission, you will receive an SMS on your valid mobile no provided at the time of online complaints registration. Also you will shortly receive a follow-up call from our Authorized Service Center. The calling executive will then provide a solution to your problem and guide you.

 

If you are experiencing trouble with your product or wish to report an issue with it, kindly fill the online complaint form for registering your complaint with our Customer Support.

 

 

Submit an Online Complaint

Walk into a “Prestige Regional Service Center” or “Prestige Authorised Service Center”

  • One of our service assistants or the authorised representative will attend to you and understand your problem.

  • If there is a problem with the method of operation, the representative will be more than helpful to demonstrate the correct method of operation at that moment.

  • In case there is a problem with the product, the representative will fill out a detailed form on our centralized customer service system and provide a Work Order ID and the defective unit retained for further repairs.

  • You will be given an estimate of the time that will be taken to repair your product.

  • If the product and any associated parts are covered under warranty, there will be no cost of the repair, else a cost estimate for the service charge and parts will be shared and approval taken prior to repairs start.

  • Once the product is repaired, the Authorized Service center will contact you for Product Collection, after payment if any. Your Work Order ID will be marked as closed.

 

Locate a Prestige Service Center

 

For Service Escalations, please contact the below with your customer complaint number:

 

VOC Manager: escalations.manager@ttkprestige.com

 

National Service Manager: customercare@ttkprestige.com

 

RSC Working Hours: Monday to Saturday, 09.30 AM to 6:00 PM (Holidays on Sundays & Local Holiday)